EEnergyScope

EnergyScope

中英询问与回复模板

複製中英對照問題後按實際情況修改;使用範本不會自動訂閱或成為 sales lead。

索取合同及条款副本

要求完整文件,并确认对方认为适用的版本。

英文范本(可复制后修改)

Subject: Request for contract copy and applicable terms

Please send me a complete copy of the contract and all terms that you say apply to my account or supply point. Please also confirm the contract start date, end date, notice requirements and the version date of the terms.

复制不会送出资料或建立查询。

询问 Broker 收费/佣金

分别询问谁付款、怎样计算及是否已反映在报价内。

英文范本(可复制后修改)

Subject: Request for written fee and commission explanation

Please explain in writing how any fees, commission or uplift connected with this service are calculated and paid. Please state who pays, whether any amount is included in the quoted unit rate or charged separately, and the estimated total for the stated contract term where available.

复制不会送出资料或建立查询。

确认 LOA 授权范围

在签署前问清可做什么、不包括什么,以及怎样撤销。

英文范本(可复制后修改)

Subject: Clarification requested: Letter of Authority scope

Please confirm exactly what this Letter of Authority authorises you to do, which supply points and information it covers, whether it allows signing, renewal, cancellation or delegation, and how I can revoke it. Please provide the response and a complete copy in writing.

复制不会送出资料或建立查询。

要求核对读数及账单期间

只陈述可核对的日期、读数和差异,要求书面解释。

英文范本(可复制后修改)

Subject: Request to review meter readings and billing period

Please review the meter readings and billing period shown on the bill for [supply address/account reference]. The information I am querying is: [dates/readings]. Please explain any adjustment, estimate or difference in writing and confirm the next step in your process.

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确认正式投诉及编号

适用于你已向相关公司提出正式投诉的情况。

英文范本(可复制后修改)

Subject: Formal complaint: request for confirmation and reference

Please confirm that this message has been logged as a formal complaint. Please provide the complaint reference, the issue you understand me to be raising, and the next step and response timeframe in your process. I request a written response.

复制不会送出资料或建立查询。

索取通话记录及讨论条款

要求可提供的录音或书面记录,不假设一定存在或一定可提供。

英文范本(可复制后修改)

Subject: Request for available call record and terms discussed

Please provide any available recording or written record of the call on [date/time], together with the terms, quote or authority that you say were discussed or agreed. If any item is unavailable, please confirm that in writing.

复制不会送出资料或建立查询。