EnergyScope
Copy and adapt neutral bilingual questions. Copying never subscribes you or creates a sales enquiry.
Request the complete documents and the version the other party says applies.
English template (copy and adapt)
Subject: Request for contract copy and applicable terms Please send me a complete copy of the contract and all terms that you say apply to my account or supply point. Please also confirm the contract start date, end date, notice requirements and the version date of the terms.
Copying does not submit information or create an enquiry.
Separate who pays, how it is calculated and whether it is reflected in the quote.
English template (copy and adapt)
Subject: Request for written fee and commission explanation Please explain in writing how any fees, commission or uplift connected with this service are calculated and paid. Please state who pays, whether any amount is included in the quoted unit rate or charged separately, and the estimated total for the stated contract term where available.
Copying does not submit information or create an enquiry.
Before signing, clarify what is included, excluded and how authority can be revoked.
English template (copy and adapt)
Subject: Clarification requested: Letter of Authority scope Please confirm exactly what this Letter of Authority authorises you to do, which supply points and information it covers, whether it allows signing, renewal, cancellation or delegation, and how I can revoke it. Please provide the response and a complete copy in writing.
Copying does not submit information or create an enquiry.
State verifiable dates, readings and differences, then request a written explanation.
English template (copy and adapt)
Subject: Request to review meter readings and billing period Please review the meter readings and billing period shown on the bill for [supply address/account reference]. The information I am querying is: [dates/readings]. Please explain any adjustment, estimate or difference in writing and confirm the next step in your process.
Copying does not submit information or create an enquiry.
Use where you have already raised a formal complaint with the relevant company.
English template (copy and adapt)
Subject: Formal complaint: request for confirmation and reference Please confirm that this message has been logged as a formal complaint. Please provide the complaint reference, the issue you understand me to be raising, and the next step and response timeframe in your process. I request a written response.
Copying does not submit information or create an enquiry.
Request any available recording or written record without assuming it exists or must be provided.
English template (copy and adapt)
Subject: Request for available call record and terms discussed Please provide any available recording or written record of the call on [date/time], together with the terms, quote or authority that you say were discussed or agreed. If any item is unavailable, please confirm that in writing.
Copying does not submit information or create an enquiry.